Terms of Service

Last updated: November 12, 2026

The Services Available Through Valzemori

Valzemori is the beauty and personal-care store operated by Shenzhen Qinyu Property Management Co., Ltd. Purchases through valzemori.com are transactions with this company.

These Terms of Service govern the shopping and support services provided through our website. For commercial purchase details, read the Terms and Conditions; for browsing and site security, read the Terms of Use. The subject-specific payment, delivery, return, and privacy policies form part of the relevant service information.

Use the services only if you can lawfully do so. If a term is unacceptable to you, do not proceed with the optional service concerned. Nothing in this notice overrides mandatory customer rights or permits us to avoid a responsibility that law places on the seller.

Using Accounts and Contact Features

Where an account or saved preference feature is available, use truthful information and protect access credentials. You are responsible for activity you authorize, but you are not automatically responsible for a transaction simply because an account identifier appears in a record. Tell us promptly about suspected unauthorized activity.

Support requests should identify the issue and, where relevant, the order. We may ask for enough information to locate a purchase or understand a fault. Do not send complete card data, passwords, one-time codes, or unrelated sensitive information. Our support team uses the contact details stated in the store.

Product Information and Appropriate Use

Listings describe intended use, selected options, and supplied pieces. Check those details before ordering and ask if an essential feature is unclear. We may revise a listing to improve accuracy; a significant error affecting an existing purchase will be handled through an appropriate communication and remedy.

Beauty tools can differ in material, operation, cleaning, and skin-contact requirements. Follow the supplied directions rather than assume a massage tool, mask, patch, or cleansing brush can be used interchangeably. Product imagery is not personalized medical advice or a promise that every customer will have an identical experience.

Keep reusable items clean, stop if use is uncomfortable, and do not continue using a damaged device or chipped stone. Follow charging and temperature directions for powered or cooling products. Reasonable care by the customer does not replace the seller’s responsibility to supply products that meet applicable requirements.

Checkout and Order Administration

Review your chosen product, variant, quantity, amount, and contact information before paying. The store normally sends an acknowledgment after successful checkout. Payment authentication, availability, or a legitimate order-verification matter may still need to be resolved.

We may limit or decline a transaction for a genuine payment, security, availability, material-error, or legal reason. We will communicate a relevant issue and deal with any amount collected appropriately. We will not use order review as a basis for arbitrary charges or an undisclosed substitution.

The methods offered at checkout are those available for that transaction. Your provider controls payment approval and may place a temporary hold or require an additional check. For a store-related payment concern, include the transaction date, amount, and order number where known.

Delivery Communications

Our Shipping Policy explains the full delivery process. Typical preparation is 1–3 business days after payment confirmation, with estimated transit of 7–12 business days after dispatch. A specific product notice can state a different period before purchase.

We normally send available tracking with a dispatch message. Tracking scans may not appear immediately. Contact us if an estimate has passed, a shipment appears stalled, or a delivered parcel cannot be located; we will review the available records.

If dispatch cannot occur within the promised period, we will notify you and provide any required choice of waiting or canceling for a prompt refund. A service provider’s delay does not remove obligations that remain ours.

Returns, Refunds, and Product Problems

The Return & Refund Policy sets out a 30-calendar-day request window for standard eligible returns, product-condition requirements, hygiene restrictions, authorization, and the designated return destination. Contact us before mailing an item. The registered office is not automatically a return warehouse.

Customers generally pay postage for eligible preference-based returns. For confirmed damage, a defect, the wrong product, missing contents, or another qualifying store error, we arrange a suitable remedy and cover applicable return shipping. No restocking fee applies to eligible returns.

A standard approved refund normally returns to the original payment method within 5–10 business days after authorized return receipt, inspection, and approval. Banks can require extra posting time. Different refund situations may be resolved without a return or within a different period where the circumstances or law require it.

Provide a description and relevant images when reporting a problem, and retain the affected item while instructions are arranged. Do not continue using a compromised product. We will not reject a genuine fault claim solely because an item had to be opened to discover the issue.

Requests to Change an Order

Email quickly if a detail needs correction or you wish to cancel. We will check whether fulfillment can still be stopped or amended. A request made after preparation begins cannot always be accommodated; once dispatched, the return procedure may be needed after delivery.

A change is effective only when confirmed through the appropriate order process. Retain the correspondence and review any updated order information. Seller-caused fulfillment failures and mandatory cancellation rights are handled separately from an ordinary preference-based change.

Offers and Communication Standards

Promotions have the conditions communicated with the offer. Required codes must be entered before completing payment. An expired, ineligible, or already-used code may not apply, and a code is not ordinarily a cash substitute or a retrospective adjustment.

Use the services respectfully and lawfully. Do not manipulate promotions, submit knowingly false claims, send harmful code, impersonate another customer, or interfere with another person’s use of the store. A legitimate complaint, a refund request, or exercising a legal right is not itself misuse.

Content, External Tools, and Customer Data

Materials presented through the store remain subject to the relevant intellectual-property rights. You may use the site for lawful personal browsing and shopping, but purchasing an item does not grant ownership of its images, writing, branding, or website design.

External payment, ecommerce, logistics, and technical services may support our operations. Some independent services impose their own terms. Their involvement does not eliminate any contractual or legal responsibility Valzemori’s operating company owes you.

Personal information used for orders, support, security, and permitted marketing is addressed in our Privacy Policy. Available preferences and request methods are explained in Your Privacy Choices. Review those notices before sending unnecessary personal information.

Availability, Responsibilities, and Changes

We work to keep the services accurate and functional but cannot promise uninterrupted availability or that every technical issue will be detected immediately. If a problem affects an order, contact us so its actual transaction status can be checked rather than repeatedly submitting payment.

Any lawful limitation on indirect or consequential loss is subject to mandatory consumer protections. These terms do not exclude statutory warranties, product-safety duties, required refunds, or liability that cannot legally be limited. We do not impose an undisclosed blanket waiver of claims as a condition of receiving customer assistance.

We may revise these terms prospectively as services or responsibilities change. The revision date will be updated, and additional notice provided where required. A material revision will not remove an existing purchase right retroactively where prohibited by law.

Support for Our Online Services

For a question about checkout, account use, an order, or an after-sales service, describe what happened and include an appropriate order reference. We will review the information and explain the available next step.

Valzemori is operated by Shenzhen Qinyu Property Management Co., Ltd. The company is responsible for store operations and customer purchases, including order administration, customer assistance, returns, and refunds.

Brand: Valzemori
Operating company: Shenzhen Qinyu Property Management Co., Ltd.
Registered address: Shop B132, Zhiyuan Building, No. 89 Gongye 8th Road, Shenzhenwan Community, Shekou Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer support: service@valzemori.com
Support hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response target: 1–2 business days.