Return & Refund Policy

Last updated: November 12, 2026

A Clear Route to After-Sales Help

Valzemori is the beauty and personal-care store operated by Shenzhen Qinyu Property Management Co., Ltd. Purchases through valzemori.com are transactions with this company.

This policy covers standard returns, problems found on arrival, replacements, cancellations, and refunds. It distinguishes a preference-based return from a product or order problem. Read it together with the listing for the item and our Shipping Policy; mandatory consumer remedies continue to apply.

Request a Standard Return Within 30 Days

Email service@valzemori.com within 30 calendar days of confirmed delivery if you would like to return an eligible item. Include your order reference and the item concerned. Contacting us within that period starts the review; do not send the parcel before receiving return instructions.

For a preference-based return, the item should be unused, in its original condition, and complete with the packaging, directions, and accessories supplied. Keep products clean and protected while the request is being considered. We may ask for photographs that help establish condition or identify the correct item.

Condition and Hygiene Requirements

Beauty and personal-care products can have direct skin contact. For a standard change-of-mind return, sealed cosmetic items such as hydrogel eye patches should remain unopened with the hygiene seal intact. Used or contaminated personal-care accessories may not qualify for a preference-based return.

Reusable tools should be free of residue, stains, scratches, chips, altered components, or other signs of use. Electrical devices should include supplied cables and protective parts. Return a set with all pieces rather than only the portion you no longer want.

Any final-sale, personalized, or other product-specific restriction must be disclosed before purchase and applies only where legally permitted. A hygiene or condition restriction does not remove remedies for a defective, damaged, incorrect, or materially misdescribed product. Opening a package to discover a genuine fault does not automatically remove those rights.

What to Send with Your Request

  • Your order number and the email used at checkout.
  • The product and option you want to return.
  • A brief explanation of the reason.
  • Relevant photographs or video for damage, faults, missing contents, or an incorrect item.

Our team will review the information and reply with the next steps. We aim to answer ordinary support messages within 1–2 business days. If a detail is missing, we may ask a focused follow-up rather than require unrelated personal information. Keep the original communication thread for follow-ups.

Authorization and the Return Destination

Once a return is approved, we provide the designated address and the shipping arrangements that apply. The company’s registered address identifies the operator; it is not automatically the location to which merchandise should be returned.

Do not use an address found on a shipping label or send a parcel without confirming the destination with us. If you have not received instructions, contact support before dispatch. An incorrectly addressed or unidentifiable parcel can delay the review, but we will consider the circumstances and applicable rights rather than impose an automatic blanket refusal.

Damaged, Faulty, Missing, or Incorrect Items

Inspect your delivery when reasonably possible. If a tool is broken, a device does not operate as described, a cosmetic sachet has leaked, a set is incomplete, or the wrong item was supplied, stop using the affected item and contact us promptly.

Photographs of the product, outer packaging, label, and affected components can help establish what happened. Do not continue charging or using a device that appears unsafe. Retain the item while we arrange a suitable assessment or solution; do not attempt a repair that could worsen a fault.

For a confirmed store error, defect, transit damage, missing contents, or material mismatch with the description, we will offer an appropriate remedy, which may include replacement, refund, or an arranged return. Applicable return shipping for that confirmed issue is covered by us. A replacement is subject to availability and does not override any remedy required by law.

Costs and Safe Return Packing

For an eligible preference-based return, the customer generally pays return postage. Original delivery charges are normally not refundable for that type of return, unless applicable law requires otherwise. We do not charge a restocking fee for eligible returns.

If we are responsible for the product or order problem, we explain the prepaid or reimbursed return arrangement before the item is sent. Do not incur an unusually costly service without checking with us. The arrangement will not require you to bear return costs that we are legally responsible for.

Use protective packing and include the supplied pieces. Protect stone tools from impact, prevent gel masks from being punctured, and secure electrical accessories. If you arrange postage, retain the tracking reference and receipt until the matter is complete. Ask us for packing guidance if the product is damaged or difficult to transport safely.

Inspection and Approved Refunds

When an authorized return arrives, we check the item and notify you of the outcome. For an approved standard return, we normally issue the refund to the original payment method within 5–10 business days after receipt, inspection, and approval. Your bank or provider may need additional time to show the credit.

Other situations, such as an unshipped canceled order, a confirmed missing parcel, or a statutory remedy, may require a different process or timeframe. We will explain the arrangement and follow applicable requirements. The standard return inspection period is not used to postpone a refund where a return is unnecessary or law requires a faster remedy.

For a missing credit, reply with the order number and refund confirmation date. Check with the original provider as well. We do not normally route a refund to an unrelated account or payment method; any exception must be verified and appropriate to the transaction.

Exchanges, Cancellations, and Corrections

If you would prefer another product or option, contact us to discuss availability. We may arrange a replacement or ask you to complete an eligible return and place a new order. Do not send an item back for an exchange without instructions.

For a cancellation or address correction, email as soon as possible. We will check whether preparation can still be stopped. A parcel already dispatched may need the return process after delivery. If we cannot fulfill an order as agreed, we will communicate the available options and handle any cancellation or refund as required.

Support for a Return or Refund

For return eligibility, postage arrangements, a product problem, or a refund follow-up, send your order number and a brief explanation. Obtain the return destination from our team before mailing merchandise.

Valzemori is operated by Shenzhen Qinyu Property Management Co., Ltd. The company is responsible for store operations and customer purchases, including order administration, customer assistance, returns, and refunds.

Brand: Valzemori
Operating company: Shenzhen Qinyu Property Management Co., Ltd.
Registered address: Shop B132, Zhiyuan Building, No. 89 Gongye 8th Road, Shenzhenwan Community, Shekou Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer support: service@valzemori.com
Support hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response target: 1–2 business days.