Contact Us

Last updated: November 12, 2026

Speak with the Valzemori Team

For product questions, order updates, delivery concerns, or after-sales assistance, contact service@valzemori.com. A short explanation helps us direct your message to the right place. We aim to reply within 1–2 business days during our support schedule.

If you are writing before purchasing, tell us which product or option you are considering. For questions about fit, included accessories, care, or electrical operation, we will refer to the information for that specific item rather than assume every tool works in the same way.

Include the Details That Help Us Help You

For an existing purchase, please provide your order number, checkout email address, and the item concerned. If you are reporting damage, an incorrect item, or a missing component, clear photographs of the product and packaging are helpful. Keep the item and relevant packaging while we review the issue.

For a payment concern, include the date and amount of the transaction and any order reference. Please do not email complete card numbers, security codes, passwords, or one-time login codes.

Returns and Order Changes

Read our Return & Refund Policy before arranging a return. Contact us first so we can review eligibility and provide the appropriate destination and instructions. Our registered business address is not automatically a return warehouse.

If you need to correct or cancel an order, email promptly. We will check whether the request can still be accommodated; once preparation or shipment has progressed, a change may no longer be possible. For delivery information, see our Shipping Policy.

Business Address and Support Hours

For any follow-up, reply to the existing email conversation where possible so the order history and previous guidance stay together. The address below identifies the business operating Valzemori; obtain authorization before mailing merchandise.

Valzemori is operated by Shenzhen Qinyu Property Management Co., Ltd. The company is responsible for store operations and customer purchases, including order administration, customer assistance, returns, and refunds.

Brand: Valzemori
Operating company: Shenzhen Qinyu Property Management Co., Ltd.
Registered address: Shop B132, Zhiyuan Building, No. 89 Gongye 8th Road, Shenzhenwan Community, Shekou Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer support: service@valzemori.com
Support hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response target: 1–2 business days.