Privacy Policy
Last updated: November 12, 2026
Your Information and Our Store
Valzemori is the beauty and personal-care store operated by Shenzhen Qinyu Property Management Co., Ltd. Purchases through valzemori.com are transactions with this company.
This notice describes personal information handled when you visit valzemori.com, shop for beauty and personal-care products, communicate with our team, or request an after-sales service. It explains the purposes of processing, the types of recipients involved, and ways to exercise applicable privacy choices.
The information involved depends on your interactions and the services enabled for them. A visitor browsing a product page does not necessarily provide the same information as a customer checking out or someone submitting a support request. This notice should be read with any notice presented when a particular feature collects information.
Information You Provide
Order and contact information can include your name, email, telephone number, billing and delivery addresses, selected items, order value, and purchase or return history. We use transaction references and payment-status information to administer purchases; payment providers may collect card or authentication data directly.
Support communications can include your questions, order references, delivery records, and photographs you choose to send about a product problem. Provide only what is relevant. Please avoid sending medical records, identity documents, full payment-card details, passwords, or other unnecessary sensitive information in an ordinary customer-service email.
If customer accounts or preference features are used, account identifiers and the settings you select may also be recorded. You may choose not to provide optional information, although some information is needed to complete an order or respond meaningfully to a request.
Information from Browsing and Service Providers
Technical information can include an IP address, device and browser characteristics, approximate location derived from technical data, page views, referral information, and events such as adding a product to a cart or completing checkout. Cookies, pixels, and similar technologies can link these events to a browser or other identifier.
Information can reach us from you directly, from the store’s operation, and from providers assisting with payments, fraud prevention, delivery, support, analytics, or advertising. For example, a carrier may provide delivery status and a payment processor may return an authorization or refund result. These records help us reconcile what happened to a transaction.
How We Use Information
- To take and administer orders, verify payments, arrange fulfillment, provide tracking, and handle returns or refunds.
- To answer product questions, investigate delivery or quality concerns, and maintain a record of customer assistance.
- To operate shopping and account features, remember suitable preferences, and diagnose errors or interruptions.
- To detect suspicious transactions, protect accounts, investigate misuse, and maintain the security of the store.
- To understand website performance and customer interactions and, where permitted, measure or improve marketing.
- To meet accounting, tax, recordkeeping, regulatory, and other applicable obligations and resolve disputes.
Where consent or another legal basis is required, processing is subject to that requirement. We distinguish necessary service communications from optional marketing; completing a purchase is not treated as a universal authorization for unrelated data use.
Who May Receive Information
Shopify provides the ecommerce platform used by Valzemori. Information needed to support a purchase can also be handled by payment processors, banks, logistics and fulfillment partners, customer-service providers, and technical vendors. We disclose information appropriate to the service rather than treating every recipient as entitled to an entire customer record.
Providers can act on our instructions for some activities and have separate responsibilities for others. Shopify’s own processing is described in its Privacy Policy. Read a payment or other independent service’s notice when you use that service.
We may disclose relevant records to authorities when legally required, to professional advisers subject to appropriate duties, or when reasonably necessary to address fraud, protect legal rights, or resolve a dispute. A business transfer or restructuring can involve relevant customer records, subject to applicable protections and notice requirements.
Cookies, Advertising, and Measurement
Some technologies support cart contents, checkout, security, and preference settings. Other technologies, when enabled and permitted, support analytics, advertising attribution, or showing advertising to an audience based on previous interactions. The choices available can depend on your browser, device, the controls provided, and applicable requirements.
Advertising and measurement integrations can disclose identifiers and shopping events to advertising partners. AppLovin may be involved where its campaign or measurement tools are enabled for the store. This statement does not mean every advertising feature is active for every visit or that all partners receive the same data.
Some disclosures for cross-site advertising can be classified as a sale, sharing, or targeted advertising under privacy laws even without a cash payment for a customer record. Where you have an applicable opt-out right, follow the request instructions in Your Privacy Choices or contact us. We will handle eligible preferences and legally required opt-out signals in accordance with the rules that apply.
You can manage browser cookies and use available on-site controls. Clearing cookies, changing browsers, or using another device can affect a preference stored for a particular browser. Turning off optional tracking does not necessarily disable service messages or information processing required to fulfill an order.
Messages and Marketing Preferences
Order acknowledgments, dispatch notices, payment updates, and replies to your inquiries are service communications. They may continue when needed for an existing purchase or request even if you opt out of promotions.
Where promotional emails are sent with an appropriate permission or other lawful basis, use the unsubscribe option in the message to stop them. You can also email our support team. Allow the applicable processing period, and let us know if a preference appears not to have taken effect.
Retention and Safeguards
We retain information for as long as reasonably needed for its purpose and applicable obligations. Factors include whether an order remains unresolved, legal recordkeeping periods, fraud prevention, disputes, and whether information can instead be deleted or de-identified. Different records may have different retention periods.
We use reasonable organizational and technical safeguards for information under our control. Access should be appropriate to the role and purpose involved. No transmission or storage method can eliminate every risk. Contact us promptly if you suspect unauthorized store-account activity or a misuse of information connected with Valzemori.
Requests, Rights, and Verification
Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal information; withdraw consent; restrict or object to particular processing; opt out of certain advertising disclosures; or appeal a request decision. See Your Privacy Choices for practical request routes.
Email us with the request type and the email associated with your purchase or account. For requests requiring verification, we may seek information proportionate to the risk and sensitivity of the request. An authorized agent may need to show authority, and some requests may be subject to lawful exceptions. We do not require account creation solely to submit a request where law prohibits doing so.
We will respond within the legally required time, explain any applicable limitation, and provide an appeal route when required. Our general 1–2 business-day support response target is not a replacement for statutory privacy-request deadlines. We will not unlawfully disadvantage a customer for exercising a privacy right.
Children, Transfers, and Independent Websites
The store is intended for adult shopping and is not directed to children. If you believe a child’s information has been submitted inappropriately, tell us so we can investigate and take appropriate action under applicable requirements.
Our company and service providers may handle information outside your place of residence. Applicable transfer protections and responsibilities continue to apply. A link to an independent website does not bring that site under this notice; review its own privacy practices before providing information.
Changes to This Notice
We may revise this notice when our services, technologies, information practices, or responsibilities change. The date on the page identifies the current revision. Where a change needs additional notice or consent, we will follow the applicable requirement rather than rely only on updating this page.
Contact for Privacy Matters
For a privacy question, preference request, or concern about the handling of your information, describe the issue and include an appropriate order or account reference. Send only the information needed to identify and understand the request. Eligible privacy requests are handled within the time required by applicable law.
Valzemori is operated by Shenzhen Qinyu Property Management Co., Ltd. The company is responsible for store operations and customer purchases, including order administration, customer assistance, returns, and refunds.
Brand: Valzemori
Operating company: Shenzhen Qinyu Property Management Co., Ltd.
Registered address: Shop B132, Zhiyuan Building, No. 89 Gongye 8th Road, Shenzhenwan Community, Shekou Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer support: service@valzemori.com
Support hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response target: 1–2 business days.